|  |
| Customer Reviews: | | Average Customer Review: ( 6 customer reviews )
Write an online review and share your thoughts with other customers.
Most Helpful Customer Reviews
13 of 13 found the following review helpful:
 Electric Blanket Mar 13, 2009
By Amy C. Ingram
LOVE this. Wonderful Invention of Automatic Cut off. Nice feel and look to blanket. Hopefully will use it for years.
13 of 16 found the following review helpful:
Read Reviews on all Sunbeam Blankets Dec 02, 2009
By Suzanne
"Colour; My Masquerade"
There definitely seems to be a problem with Sunbeam blankets.
I purchased mine (another model) a year ago, it worked that winter, and when I pulled it out this year it was just plain Dead.
Considering I spent a hundred dollars on it, and I really loved the blanket last winter, I was sorely disappointed by this event.
I emailed customer service three times and received three useless replies.
They wanted me to mail my King Sized, Dead blanket to Mississippi to be "Repaired"; shipping it at MY expense....can you say $45.00?
Now...I had a 50/50 chance of this blanket going in to be fixed (I am only in year two of my five year warranty)only to have it happen again after it was "fixed". If I had to send it again to be "fixed" to the tune of $45.00, I'd have nearly bought a new one. I really did not want this blanket back, it is obviously defective in some way, or just bad by design...of which, I do not know. Somehow this just didn't make sense to me and the odds felt very against my favor.
I truly had tried to get this blanket to work six times, as did my husband. I orginally bought it for him as we have sub-zero weather and it's nice when he gets off at 6 a.m. to crawl into a heated bed after he's half frozen. So you see, this was important to me to find a resolution to this problem. I even looked at other brands of blankets, but there are not many out there, it would seem Sunbeam has a cornered this market quite well, and what is out there, is three times as expensive. I...happen to think $100 for a blanket is exhorbitant, but with heat...well worth it. IF it works.
So I offered to spend ANOTHER $100 on a $200.00 Sunbeam blanket for a NEW one. And they said they didn't do Exchanges...apparently the extra $100 wasn't worth pleasing Me. Odd, I thought. So this time I emailed customer service and I asked to have my message forwarded to a Supervisor as the Customer Service responses were unacceptable at best. I informed them that I had posted EIGHT bad reviews on the internet and if they did not wish to accomodate me in some way, that I had all week to write Bad Reviews on their blankets. I also told them I was contacting Jarden, the parent company about this. One lovely Customer Service lady had the gall to tell me their products were excellent...really? Because MINE ISN'T and then I copied all the reviews from Amazon and sent them to her to prove that..no, they are NOT excellent! Here's your proof on 75 reviews! After that email, I looked up the President of Jarden and got his phone number, I was prepared to call him on Monday morning.
Believe me...in this age, reviews are important!! If you buy something...leave a review! Even if you aren't buying from Amazon, leave a review here! It makes a difference!!
Now for the good part...
DON'T ACCEPT NO FOR AN ANSWER!! I'm glad I didn't!
While I was shopping on Saturday, a very nice lady from Sunbeam called me to say she was going to assist me with my problem.
I was shopping after Thanksgiving and was standing in Best Buy at the time, and she offered to call me Tuesday.
Today is Tuesday, and she did as promised, she called.
She had all my information and emails, she asked for some numbers off of my blanket, and promised to send me shipping tags to mail my blanket back to them at their cost!! Yay, finally someone helpful!!
AND she ordered me a new blanket!!!!
I could NOT BE MORE PLEASED at this point! And I'm praying my new blanket will not have any problems.
But very happy that Sunbeam addressed my problem and made me happy! Now THAT is Customer Service!!!
So...IF you have a problem with YOUR blanket, contact Sunbeam. Don't just eat the money you spent, your money is as good as mine is, and your product SHOULD WORK. I feel that Sunbeam did what was right by their product and as consumers we have a right to be happy with our purchases. A blanket with a five year warranty SHOULD WORK FOR FIVE YEARS right? If it doesn't, they need to honor our purchase with a product that will work.
Anyway...Happy with SUNBEAM!!!
4 of 4 found the following review helpful:
 Good for a season... Jan 07, 2010
By Eric Talon
I have purchased three Sunbeam Warming blankets over the last four to five years, and one thing is consistent...for the first year, it works like a charm. However, after the first year, the quality and consistency of heat begins to diminish exponentially.
I really never paid attention to the number of blankets I was buying, as I just would buy a new one if it was not heating properly. This year, I noticed that I have three queen sized heating blankets (one on the bed and the other two in bags that I have never gotten around to dropping off at GoodWill). Then it hit me, every 18 months, I am spending $139 for a blanket. Someone has to have a better quality blanket.
Next year, the blanket on my bed should begin to go out (as Sunbeam is SO consistant). So I will purchase another brand!
 Broken upon delivery Mar 18, 2010
By Philip K. Grotheer
the master controller's display showed random numbers and we couldn't get it to stick on "L" (low) setting. I called Sunbeam who instead of sending a new controller allowing us to keep using it wanted us to return the whole set. This would have taken weeks so instead I bought a backup controller on ebay for $15.
I'm getting so disgusted how businesses adopt these common practices leaving the customer screwed. Standard business practice "should have" provided a new controller no-questions-asked!!!
Sunbeam Electric blanket Feb 14, 2010
By Betty A. Massengill
"Poogf2"
I needed to change from a queen blanket to a king, so ordered the Sunbeam King Herringbone Camelot Dreams. It arrived quickly, I put it on my bed, plugged it in, and the controllers flased "F2" "F2" "F2." I checked with the supplier who had me call Sunbeam. Sunbeam said to ship it back - at my own cost, of course - and that they'd either fix it or repair it. So back on my new king bed went the Sunbeam Queen that I've had several years,and I don't have any idea when, or if, I'll get my king blanket back and if it will even work when I get it back. I figure I'll get it once the weather warms up...
See all 6 customer reviews on Amazon.com
|
| | |
